Refund Policy

Section A: Non-Refund Policy for Personalized Products (e.g., Custom Jerseys and Uniforms):

Dear Valued Customer,

Thank you for choosing our personalized products, crafted exclusively for you. We take pride in creating unique and customized items to meet your specific needs. As these products are made-to-order with personalized details, we want to make you aware of our non-refund policy.

Once an order for personalized products has been placed, it cannot be cancelled, modified, or refunded. This includes, but is not limited to, custom jerseys, uniforms, and any other items personalized to your specifications. We highly recommend reviewing your order carefully before confirming the purchase to ensure accuracy.

In the event of a manufacturing defect or an error on our part, please contact our customer service within 10 days of receiving your order. We will promptly address the issue and work towards a satisfactory resolution, which may include replacement or correction of the product.

We appreciate your understanding and cooperation as we strive to deliver high-quality, personalized products tailored to your preferences.

Thank you for choosing Hopeisfamous Sportswear.

Section B: Refund Policy for "Team Locker" Items:

Dear Valued Customer,

Thank you for your purchase from our "Team Locker" collection. We understand that sometimes preferences may change, and we want to ensure your satisfaction. Therefore, we offer a 30-day refund policy for items in the "Team Locker" category.

If you wish to initiate a refund or size exchange within 30 days of receiving your order, please follow these steps:

Contact our customer service team to inform them of your request.
Ship the item(s) back to us in their original condition, including all tags and packaging.
Upon receiving the returned item(s), we will process your refund or arrange for a size exchange based on your preference.
Refunds for "Team Locker" items will be issued in the original form of payment. If you opt for a size exchange, please specify the new size you require.

Please note that the 30-day refund policy only applies to items in the "Team Locker" category and not to personalized or customized products.

We appreciate your understanding and look forward to continuing to serve your needs.

Thank you for choosing Hopeisfamous Sportswear.