Service Policies

Updated as of 12/19/2023.

General rules of thumb: 

  • We only replace items if they are defective or damaged. 
  • We will not up-size, down-size, or exchange any item you have ordered. 
Order Types

‘’Team Locker’’ orders and Bulk Team Gear orders
Order Return Form (Download)

Item Replacement

Policy

We only replace items if they are defective or damaged. 

An item eligible for a refund must be damaged, or defective and returned within 21 days of your purchase along with a completed order return form.

To apply for an item replacement or a store credit, you must meet these criterias: 

  • Item is unworn & undamaged,
  • Item is not ‘’self’’ damaged
  • Returned in the same condition you have received them, 
  • Packed with a completed order return form
  • Returned within 21 days of your purchase.
Size Exchanges Policy It is your responsibility to order the correct size for your item. We will not up-size, down-size, or exchange any item you have ordered. For help on sizing, please see our sizing charts before placing your order.

Final Sale Policy

‘’Team locker’’ sales and Bulk Team Gear sales are final meaning no returns or size exchanges can be made once purchased. 

For damaged or defective orders, please contact team@hopeisfamous.com and share your ordering experience.
Order Insurance For Bulk Team Gear orders, you can pay a 10% premium from your initial order cost to have your items insured and have up to 3% of your total items replaced for size exchanges if needed. See our Order Insurance Program.

Late or Missing Orders

Please contact team@hopeisfamous.com to share your ordering experience.

Shipping Return Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We cannot guarantee that we will receive the items you returned. Please use DHL, FedEx or Canada post when returning your unwanted items.
Complete Order Cancellation If at anytime after your deposit was made and you no longer need your items and they have already entered production, alternative solutions can be discussed. Contact us if its the case.