When will my order arrive?

• Personalized bulk orders: approx. 30 days
• Team Locker orders: 15 days

I need help with sizing.

• See our sizing charts here: size charts
• All garment sizes are part of the canadian/US standard garment sizes.
• We can make all sizes for all types from Men's to Women's to youth boys and girls sizes just make sure to properly indicate it before the production process.

How do I return or exchange my order?

• Personalized bulk orders: view returns & exchanges policy.
• Team Locker orders: view returns & exchanges policy

Do you have fully custom products?

• We can customize the entire garment from custom woven labels, neck labels, material types, any colours/gradients, added zippers & pockets (etc.)
• We also source blank garments from canadian brands and decorate them in-house with our printing equipement.

Shipping & Deliveries

• We ship from Ottawa, Canada offer local pickup & delivery.
• Tracking updates are sent during the delivery phase upon request.

Do you offer logo design?

Yes, our custom team crest service starts at $50, with varying logo rights. Our design crew will work closely with you to create a brand new team logo. See logo design service fees.

For any other questions, please contact us at team@hopeisfamous.com